One case workspace for customer, vendor, partner, and internal work that needs accountable
Vitelligence Cases gives teams a flexible case-management system that is not limited to IT tickets. A case can attach to an account, customer, vendor, partner, asset, project, contract, order, or any other business relationship, so the work stays connected to the record it affects.
Replaces Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, ServiceNow CSM, Jira Service Management
Workflows connected by Vitelligence Cases
Standalone pricing
Buy Cases by itself, or add it to a Vitelligence suite.
Resolve customer, vendor, partner, and internal cases with CRM and cross-app context built in.
Best for
Support, customer operations, vendor management, and service teams
Essentials
per agent/month
A focused Cases setup for small teams that need the basics without buying the full platform.
- Core records and views
- Basic permissions
- Imports and exports
Professional
monthly
A serious business tier for teams running Cases as an operating workflow.
- Automation and workflow rules
- Advanced reporting
- Cross-app collaboration
AI/Advanced
monthly
Advanced AI, automation, governance, reporting, and cross-app workflows for Cases.
- AI summaries and recommendations
- Higher automation allowance
- Cross-app intelligence
Suite expansion
Where Cases fits in the platform
Custom
Business OS
One connected operating platform for the whole company
From $29/user/month
Sales & Customer Lifecycle
Turn leads into customers, commitments, support, and follow-up
From $39/user/month
Client Operations
Sales, delivery, service, and reporting for B2B service teams
From $39/agent/month
Service & IT Operations
Tickets, ITSM, assets, compliance, knowledge, and AI triage
Everything you need in Cases
Cases for Any Business Relationship
Use the same resolution workspace for customer issues, vendor disputes, partner requests, onboarding blockers, warranty claims, billing issues, compliance items, and internal escalations.
- Tenant-configurable case types and workflows
- Account, customer, vendor, partner, project, contract, order, and asset relationships
- Priority, impact, urgency, queue, assignment, and ownership fields
- Flexible tags, categories, and source tracking
- Related-case links for parent, duplicate, blocker, and follow-up work
- Case numbers that support type-specific prefixes
Configurable Case Types
Define the kinds of cases your organization works and give each type its own prefix, default priority, form schema, workflow settings, and SLA policies.
- Customer issue, vendor issue, warranty claim, onboarding blocker, compliance case, product defect, billing issue, and more
- No hardcoded incident/problem/change/request constraint
- Case-type administration built into the product foundation
Relationship-First Case Management
Attach cases to the business object that matters instead of burying context in a description field.
- Accounts, customers, vendors, partners, projects, contracts, assets, orders, and custom records
- Source-app tracking for cross-app handoffs
- Related-case graph for duplicates, blockers, parent cases, and follow-ups
Operational Discipline Without ServiceNow Weight
Borrow the parts of enterprise service management that matter: accountable queues, SLAs, escalations, auditability, and reporting. Leave behind unnecessary IT-only process when the work is customer, vendor, or partner driven.
- SLA breach tracking
- Assignment and escalation actions
- Resolution and reopen flows
- Foundation for approvals, comments, attachments, and knowledge links
Cases — Frequently Asked Questions
Ready to transform your cases?
Start with one cases workflow and prove the value before expanding.