Build Your
For teams that need service management without enterprise ITSM cost and complexity on day one.
From $39/agent/month | Guided setup or pilot
Included app stack
Service & IT Operations combines the apps buyers normally stitch together.
Start with the apps needed for the first workflow, then add optional apps when the business case is proven.
Pricing path
From $39/agent/month - per-agent. Guided setup or pilot.
Cases
One case workspace for customer, vendor, partner, and internal work that needs accountable resolution
Service Desk
Resolve tickets before your customers even notice
ITSM
IT service management that resolves tickets — not the other way around
Assets
Track every laptop, license, vehicle, and piece of equipment from purchase to disposal — with depreciation and maintenance built in
Compliance
Run your GRC program from one place — frameworks, controls, policies, and risks, with AI doing the busywork
Documents & Wiki
Your team knowledge, organized and AI-searchable
Analytics & Reporting
Turn data into decisions in seconds, not days
Automation
Workflow automation with AI nodes built in — replace the Zapier sprawl with one engine
Challenges we solve for service & it operations
The team is evaluating one tool, but the real workflow spans multiple systems.
Start with Cases, then add Service Desk, ITSM, Assets when the workflow needs shared context.
Reports and handoffs are rebuilt manually because each app owns a different version of the truth.
Use one platform data layer so records, work, documents, and reporting stay connected.
A full platform migration feels risky before value is proven.
Use the guided setup or pilot path and expand only after the first workflow proves value.
AI is less useful when it cannot see the operational context.
Give AI governed access to the records, workflows, and reports that define the business process.
Apps That Work Together
Service & IT Operations includes Cases, Service Desk, ITSM, Assets, Compliance, Documents & Wiki, Analytics & Reporting, Automation so buyers can start from a business problem instead of assembling point tools one by one.
- Cases
- Service Desk
- ITSM
- Assets
- Compliance
- Documents & Wiki
Business Case
Tickets, ITSM, assets, compliance, knowledge, and AI triage
- Improve SLA visibility
- Tie assets and tickets together
- Escalate with context instead of manual digging
Competitive Context
This suite is designed for teams comparing Vitelligence against Zendesk, Freshdesk, Freshservice, ServiceNow, Jira Service Management or a fragmented stack that combines several of them.
- Zendesk
- Freshdesk
- Freshservice
- ServiceNow
- Jira Service Management
Expansion Path
After the first workflow works, expand into Support, Field Service, Vitelligence Backup, Vitelligence Onboarding, Reports, Dashboards without changing platforms.
- Support
- Field Service
- Vitelligence Backup
- Vitelligence Onboarding
- Reports
- Dashboards
What service & it operations say about Vitelligence
“The right software stack should let a buyer start small, prove the first workflow, then expand without throwing away what already works.”
* Representative scenarios based on platform capabilities
Service & IT Operations — Frequently Asked Questions
Ready to empower your service & it operations?
Start with one workflow and prove the value before expanding.