Get the right tech to the right job — with the right parts already in the
AI-native field service management for installation, repair, maintenance, and inspection work. Vitelligence Field Service plans the day around technician skills, territory, and parts availability — then keeps dispatch, the technician, and the customer in sync from booking to signature.
Replaces ServiceTitan, Salesforce Field Service, Jobber, FieldEdge
Workflows connected by Vitelligence Field Service
Standalone pricing
Buy Field Service by itself, or add it to a Vitelligence suite.
Coordinate work orders, schedules, technicians, assets, inventory, and customer updates in one workflow.
Best for
Field operations, facilities, and service dispatch teams
Essentials
per user/month
A focused Field Service setup for small teams that need the basics without buying the full platform.
- Core records and views
- Basic permissions
- Imports and exports
Professional
monthly
A serious business tier for teams running Field Service as an operating workflow.
- Automation and workflow rules
- Advanced reporting
- Cross-app collaboration
AI/Advanced
monthly
Advanced AI, automation, governance, reporting, and cross-app workflows for Field Service.
- AI summaries and recommendations
- Higher automation allowance
- Cross-app intelligence
Suite expansion
Where Field Service fits in the platform
Everything you need in Field Service
Work Orders Built for the Job, Not the Form
Capture the work, the customer, the location, and the parts on one record. Promote an incident from ITSM into a work order without re-keying a thing.
- Auto-numbered work orders with category (installation, repair, maintenance, inspection)
- Priority levels from emergency to low, with status flow new → assigned → dispatched → in-progress → completed
- Customer name, phone, email, and structured address with geocoded lat/lng
- Estimated duration, scheduled and actual start / end times tracked separately
- Linked ITSM ticket reference so service desk sees field progress in real time
- Custom attributes per work order type for industry-specific data
Skill, Territory, and Parts-aware Routing
A job assignment is only as good as the constraints it respects. Vitelligence factors in technician skills and certifications, territory boundaries, current location, and parts already loaded on each truck — so the tech who shows up is the one who can finish the job.
- Required skills and certifications enforced at assignment time
- GeoJSON territory boundaries respected unless an admin overrides
- Current location feeds drive-time estimates for next-job ETA
- Parts inventory on the truck checked against work-order requirements
- Daily appointment cap per technician avoids over-scheduling
- Dispatch override always available with reason captured for audit
Inventory and Parts Drawdown
Parts used on a job draw down truck inventory automatically. When a truck dips below threshold, the next morning warehouse pick list is already waiting — no end-of-week reconciliation.
- Parts usage records linked to work order, technician, and appointment
- Truck-level inventory tracked alongside warehouse stock in Vitelligence Inventory
- Reorder thresholds per part with auto-replenishment workflows
- Job costing rolls parts and labor onto the work order automatically
- Returnable parts (cores) tracked through the reverse-logistics workflow
- Variance reports surface tech-by-tech parts usage outliers
Native Suite Integration
A field service platform that sits alone is half a tool. When work orders link to ITSM tickets, technicians link to HR records, parts link to Inventory, and signed reports flow to Accounting, the whole loop closes itself.
- Work orders link to ITSM tickets so the service desk sees field status live
- Technicians link to Vitelligence HR for the canonical employee record
- Parts and trucks share Vitelligence Inventory with no double-entry
- Completed work orders trigger Vitelligence Accounting invoice workflows
- Customer record on the work order is the same record CRM owns
- Works with the full Vitelligence suite or as a standalone with REST and webhook integrations
Field Service — Frequently Asked Questions
Ready to transform your field service?
Start with one field service workflow and prove the value before expanding.