A customer-facing help center, ticket portal, and AI knowledge hub in one
Vitelligence Support is the customer-facing side of help: a branded help portal with knowledge search, ticket submission, live chat, and community Q&A. Customers self-serve where they can, submit a ticket where they can’t, and your team works the queue inside Vitelligence Service Desk.
Replaces Zendesk Help Center, Intercom Help Desk, Freshdesk, HelpScout Docs
Workflows connected by Vitelligence Support
Standalone pricing
Buy Support by itself, or add it to a Vitelligence suite.
Give customers a portal, knowledge search, and ticket intake that connects to the agent-side service desk.
Best for
Customer support and success teams
Essentials
per agent/month
A focused Support Portal setup for small teams that need the basics without buying the full platform.
- Core records and views
- Basic permissions
- Imports and exports
Professional
monthly
A serious business tier for teams running Support Portal as an operating workflow.
- Automation and workflow rules
- Advanced reporting
- Cross-app collaboration
AI/Advanced
monthly
Advanced AI, automation, governance, reporting, and cross-app workflows for Support Portal.
- AI summaries and recommendations
- Higher automation allowance
- Cross-app intelligence
Suite expansion
Where Support fits in the platform
From $29/user/month
Sales & Customer Lifecycle
Turn leads into customers, commitments, support, and follow-up
From $39/user/month
Client Operations
Sales, delivery, service, and reporting for B2B service teams
From $39/agent/month
Service & IT Operations
Tickets, ITSM, assets, compliance, knowledge, and AI triage
Everything you need in Support
A Branded Help Portal Customers Actually Use
A fast, searchable help center with your branding, your knowledge base, and your tone of voice — embedded on your website or hosted at your domain.
- Custom-branded help portal with your colors, logo, and domain
- Public knowledge base with categories, articles, and rich media
- Multi-language content with locale-aware routing
- Mobile-first design tested on real devices
- SEO-optimized articles to deflect tickets via organic search
- Embeddable widgets for in-product help and contextual support
Pre-Submit Deflection
As customers type a ticket, the AI scans the description and surfaces relevant knowledge articles in real time. Half your tickets never get filed because the answer was right there.
- Real-time article suggestions as the customer types
- AI-summarized answer with “did this solve it?” feedback
- Auto-attach customer’s recent activity to the draft ticket
- Track deflection rate per article, category, and product
- A/B test article snippets against ticket-submission rate
- Customer-perceived speed: instant answer, no waiting on a queue
Customer Surveys and CSAT
Auto-trigger CSAT surveys after ticket resolution, NPS surveys at milestones, or custom surveys at any moment in the customer lifecycle. Results feed back into the same customer record.
- CSAT surveys auto-sent after ticket resolution
- Configurable NPS, CES, and custom survey templates
- Multi-channel delivery — email, in-app, post-chat
- Per-agent and per-team CSAT dashboards
- Drill from a low score directly to the underlying ticket
- Survey results attached to customer record across the platform
Service Desk Integration
Tickets submitted on the portal land directly in Vitelligence Service Desk for your agents to work, with full customer context — past tickets, recent product activity, and CRM record all visible side-by-side.
- Tickets flow into Service Desk queues with routing rules
- Customer record from CRM auto-attached to every ticket
- Past ticket history visible to agents on every conversation
- Article-edit feedback loop — agent answers become draft articles
- Standalone-friendly: connectors for Zendesk and Freshdesk if needed
- Single customer identity across portal, chat, email, and community
Support — Frequently Asked Questions
Ready to transform your support?
Start with one support workflow and prove the value before expanding.